CONTACT US

We’d love to hear from you.

Whether you have a question about your order, sizing, shipping, returns, or our latest collections, the team at AVELLA is here to help.

Please allow 24–48 business hours for a response during busy periods.

Customer Support

Email: hello@avellaonline.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (UK Time)

Order Support

When contacting us about an order, please include:

• Your order number
• Full name used at checkout
• A clear description of your enquiry

This helps us assist you as quickly as possible.

Returns & Exchanges

For return or exchange enquiries, please contact us before sending any items back. Returned items must meet our return conditions and be sent in their original packaging with all tags and ribbons attached.

Collaborations & Business Enquiries

For collaborations, influencer partnerships, or business enquiries, please contact us via email with full details.

Thank you for shopping with AVELLA. We appreciate your support and look forward to assisting you.