T&Cs


Terms & Conditions for AVELLA

1. Introduction

Welcome to AVELLA. By using our website and purchasing from us, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

Throughout these Terms, “we”, “us”, and “our” refer to AVELLA.

2. Products

We aim to display all products, colours, and details as accurately as possible. However, slight variations in colour may occur due to lighting, photography, and screen settings.

All sizes and measurements are approximate.

3. Pricing & Payments

All prices are listed in GBP (£).

We reserve the right to change prices at any time without notice.

Payment must be completed in full before orders are processed and dispatched.

4. Shipping & Delivery

We aim to dispatch orders within the stated processing time shown on the website.

Delivery times are estimates and may vary depending on courier services and external factors beyond our control.

AVELLA is not responsible for delays caused by:

  • Courier issues
  • Customs delays
  • Incorrect shipping information provided by the customer
  • Weather or unforeseen circumstances

Customers are responsible for ensuring shipping details are entered correctly at checkout.

5. Returns & Exchanges

For hygiene and quality assurance reasons, items must be returned:

  • Unused
  • In original packaging
  • With all tags, ribbons, seals, and protective packaging intact

Returns may be refused if:

  • Items show signs of wear
  • Packaging has been damaged or removed
  • Tags or security ribbons have been tampered with

Customers are responsible for return shipping costs unless the item received is faulty.

We reserve the right to inspect all returned items before approving refunds or exchanges.

Refunds are processed back to the original payment method once approved.

6. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photographs of the issue

We will review the issue and provide a suitable resolution.

7. Order Cancellations

Orders may only be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled and must follow the returns process.